CURRENT UPDATES/DELAYS

AUSTRALIA: As of September 1st, we are unable to ship USPS First Class Mail to Australia due to the suspension of service. We are still able to offer services such as DHL, UPS, and USPS Priority mail. For these services we have seen them delivered in the range of 1-3 days for delivery. Should USPS first class mail open back up before your order ships we will offer the option of refunding the higher shipping method and using first class mail. 

International Shipping

Shipping options for international shoppers are available at checkout. After an item is scanned in the origin country, your parcel can be tracked with your local postal service with the same original tracking number. Customers are solely responsible for tracking and working with local customs if they have any questions. Most countries hold the package for several weeks before returning to sender if any customs information is needed or fees are due. Please see our full shipping policy for further information before purchasing. 

Customs, Duties and Taxes

Royal Coven is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Royal Coven is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Please note, USPS First Class Mail is NOT INSURED. Please consider adding Route+ insurance to your cart prior to checking out to insure your package. USPS Priority & UPS are insured up to $100 but do not reimburse shipment cost.

If Route is purchased and your order is damaged/lost/stolen, please see HERE for more information on how to open a claim. 

For more information on Shipping, please see our shipping policy HERE.