Shipping

We do our best to process and fulfill all items within 1-7 business days, exact shipping details will be listed in the product details. Pre-orders are subject to 2-4 weeks unless otherwise stated. Please see individual item details for processing and shipping information. All items are made individually and we do our best to get your order out to you as soon as we can!

Shipping is offered through a variety of carriers available for your selection at checkout. For orders with free shipping, the lowest tier tracked shipping will be selected. 

Customer is solely responsible for their package after it leaves our office, by waiving Route+ insurance at checkout, customer agrees to take on all liability of loss, damage or theft. For more on Route+ insurance please see our Route Shipping Insurance page here

Non-deliverable packages: Shipping fees are non-refundable. Any packages that are returned to sender are not eligible for shipping refund. Customer will be contacted in the event of a returned package and have the option of a refund for the item only, or reshipped with a new shipping label purchase.

NOTE: Shipping times may be slightly longer than normal due to delays related to COVID-19. We appreciate your patience and understanding during this time.

International Shipping

We ship everywhere in the world*, please reach out if any questions! Shipping options for international shoppers are available at checkout. After an item is scanned in the origin country, your parcel can be tracked with your local postal service with the same original tracking number. Customers are solely responsible for tracking and working with local customs if they have any questions. Most countries hold the package for several weeks before returning to sender if any customs information is needed or fees are due. Please see above for information and policies on returned packages.

*UK CUSTOMERS* We are currently unable to ship to the UK due to new Brexit tax collection rules. Please contact us directly via email a.royal.coven@gmail.com to arrange a custom listing on Etsy.

Customs, Duties and Taxes

Royal Coven is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Royal Coven is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Please note, USPS First Class Mail is NOT INSURED. Please consider adding Route+ insurance to your cart prior to checking out to insure your package. USPS Priority & UPS are insured up to $100 but do not reimburse shipment cost.

When will you restock the item I have my eyes on?

We try to restock our best selling items as often as possible but it is sometimes impossible to keep certain items in stock. Some items may also be limited run to allow us to come out with new ideas!  

Please make sure you sign up for our email list to be notified of new releases and restocks. We don't have reserved carts so when a new release or restock comes, we recommend being online before popular releases and using saved browser information or Apple Pay on mobile.

Do you have a waitlist?

For our regularly stocked items we do not have a waitlist. Please ensure you are signed up for emails to ensure you are notified of restocks and new products. We also share more frequently on Instagram as to not fill your inbox!