Shipping Policy

We do our best to process and fulfill all ready-to-ship items within 7 business days (Monday through Friday). Exact shipping details will be listed in the product details.

Pre-orders are subject to 6–8 weeks unless otherwise stated. Please see individual item details for processing and shipping information. All items are made individually and we do our best to get your order out to you as soon as we can!

If a non-preorder item is needed in a rush, please leave a note on your order or email us with your request and we will do our best to prioritize it. We also recommend purchasing a quicker shipping option to help you get it there in your desired timeframe.

Print/embroidered on-demand items are subject to different shipping times and will ship separately from in-house products.

For orders that qualify for free shipping, the lowest tier tracked shipping will be used, even if you selected a higher tier rate at checkout. If you would like to upgrade to a quicker shipping option, please reach out after purchase and we can help accommodate the upgrade!

Shipping is offered through a variety of carriers available for your selection at checkout.

Shipping fees are non-refundable. Any packages returned to sender are not eligible for a shipping refund. In the event of a returned package, the customer will be contacted and offered either a refund for the item only, or the option to be reshipped with a new shipping label purchase.

We are currently able to ship everywhere except the EU* due to the introduction of GSPR restrictions. We hope to resume shipping to the EU at a later date, but at this time can only accommodate shipping to forwarding addresses for our EU customers.

*EU member states include: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden. This regulation also applies to Northern Ireland, although it is not an EU member state.

Shipping options for international shoppers are available at checkout. After an item is scanned in the origin country, your parcel can be tracked with your local postal service using the same original tracking number.

Royal Coven is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping, including tariffs, taxes, and import duties, all of which are the sole responsibility of the customer.

At this time we do not offer exchanges or returns, and cannot cancel or change orders once they are submitted. Please make sure to use our sizing charts for reference when ordering to ensure you receive the right size.

For specific items such as dresses and pants, we may offer paid returns; please see individual item details for specifics.

Please notify us within one week of package arrival if there are any issues with your order.

Although Royal Coven is not personally liable for any products damaged or lost during shipping, every shipment is insured for up to $100 in damages/loss through Shipsurance. Several shipping types are also covered by UPS & USPS directly. If you wish to pursue a claim through them, please contact them directly to start the process.

If you believe your package is lost or you've received a damaged item, please reach out to us at [email protected] and we will help in opening a claim with Shipsurance.

We try to restock our best-selling items as often as possible, but it is sometimes impossible to keep certain items in stock. Some items may also be limited run to allow us to come out with new ideas!

To sign up to be notified as soon as your desired item is back in stock, navigate to the item page, select your size, and select "NOTIFY ME" below the size selector.